Refund policy

From the date of delivery of goods purchased from MATTTE's official website, you have a 7-day inspection period (including public holidays).
If the product is unopened and unused, or if a non-human-caused defect or malfunction is found during this period, MATTTE accepts returns and exchanges, except in the following cases.


■ Return/Exchange Process:

  1. Contact us by phone or email
  2. Customer service confirms the situation
  3. Arrange product pickup
  4. MATTTE inspects the returned item upon receipt
  5. Ship replacement item (exchange)
  6. Process refund (return)


■ Return Policy:

  1. Please ensure all packaging and accessories are properly packed in the original box.
  2. Invoice: Please include the invoice with the return package.
  3. Refund: After confirming the returned item is in order, we will process the refund within 7 business days.
  4. Credit card refund: If you paid by credit card, the refund will be credited back to your card. Due to bank processing times, please allow 7–21 days after the refund is processed to see it on your statement.
  5. Bank transfer refund: If you paid cash on delivery, please provide your bank account details and we will transfer the refund directly to your account.

 

■ Exchange Policy:

  1. Please ensure all packaging and accessories are properly packed in the box.
  2. Invoice: Please include the invoice with the return package.
  3. Price difference refund: If the exchange item has a price difference, we will process the refund within 7 business days after receiving the item.
  4. Credit card refund: If you paid by credit card, the refund will be credited to your account 7–21 days after processing.
  5. Bank transfer refund: If you paid cash on delivery, please provide your bank account details for the refund.

 

■ Important Notes:

  1. For returns/exchanges, please restore the product to its original condition upon receipt, with all accessories and the invoice packed in the original box. Returns/exchanges cannot be processed if items are missing or damaged due to improper packaging.
  2. Exchanges will be shipped to the original delivery address. Additional shipping fees may apply if you need to change the delivery information.
  3. For large items and items with special notes, the return shipping fee will be deducted from the refund.
  4. We only accept returns for items purchased on MATTTE's official website. If purchased from another platform, please contact that platform's customer service. If purchased from a physical store, please contact that store directly.

For further inquiries, please contact us Monday–Friday, 9:00–18:00, and a dedicated team member will assist you.
● Phone: 06-251-0818
● E-mail: hello@mattte.com